In order to determine availability of internet signal, an initial site survey is required.
Before becoming a CloudWyze Internet Customer, your site will be surveyed to see if a suitable connection is possible using up to a 10′ mast mounted at the highest point of your house or business structure using a 3-foot tripod (if required). The survey will determine which speed option will be possible for your location. It may be possible that all of our offered speeds are attainable (or none at all). This will depend on location and proximity to one of our access points. If your site requires antenna mounting higher than the 10-foot mast mounted on the highest point of your structure or if you prefer not to mount the antenna on your structure, the survey will determine the best possible custom install. (Note: wireless installers are experienced with site survey minimum requirements; upon arrival to the physical site, it may be determined due to elevation or obstructed view (trees, hillsides, buildings etc.) that an install with suitable signal is not possible.