Troubleshooting for Common Issues
You’ve figured out something’s wrong with your Wi-Fi. Wi-Fi gets tricky. It’s radio waves being broadcast by your router and a number of things can interfere with those waves. Try these common fixes first.
Power Cycle your router
This fix works so often that it’s always worth trying first. The process is the same as rebooting a modem: unplug the router or gateway, wait 60 seconds, and plug it back in. It will take several minutes to Power Cycle.
Test your Wi-Fi on different devices
If you’re on your laptop, use your phone or tablet to see if you can get online over the same Wi-Fi connection. If it connects on one device but not the other, then you know that your internet Wi-Fi is fine and it’s the disconnected device that’s having the problem.
Try a different Ethernet cable
If you have a spare Ethernet cable, swap it out with the one currently plugged into your modem and router and see if it makes a difference. Cables don’t last forever, and it could be that your current Ethernet cable has kicked the bucket and needs to be replaced.